WASD continues to recognize exceptional customer service

At the Miami-Dade Water and Sewer Department (WASD), our ability to deliver safe, reliable water and wastewater services depends on the dedication and professionalism of our employees. Every day, WASD staff demonstrate a strong commitment to serving our customers, supporting one another, and upholding the public’s trust.

That commitment is at the heart of the Pebble Employee Recognition Program, a department-wide initiative that highlights employees who go above and beyond in delivering exceptional customer service and advancing operational excellence. The Pebble Program reflects WASD’s ongoing focus on accountability, teamwork, and continuous improvement—values that guide how we serve our community. The Pebble Program also supports WASD’s focus on building a Vibrant Organizational Culture and delivering an Exceptional Customer Experience.

Each quarter, WASD recognizes these outstanding employees during the Pebble Program Employee Recognition Ceremony. On Tuesday, Feb. 24, Miami-Dade County Mayor Daniella Levine Cava and WASD Director Jay J. Fink proudly honored the following employees for their contributions and dedicated service:

2025 Quarter Three Winners:

Wastewater Treatment and Maintenance Oxygen Production Team

• George Faxas, Treatment Plant Operator 1
• Michael E. Garcia, Treatment Plant Supervisor
• Yasiel Gonzalez, Treatment Plant Operator 2
• Anthony Hernandez, Treatment Plant Operator 2
• Ashawnta Jordan, Treatment Plant Operator 1
• Caroline J. Williams, Treatment Plant Operator 1

2025 Quarter Three Honorable Mentions:

• Patrick Martin, Water Use Efficiency Manager
• Diamond Taylor, Employee Safety & Development Instructor

2025 Quarter Four Winners:

Meter Box Crew Team

• Obed Reyes, Public Works Supervisor 2
• Ivan Gonzalez, Heavy Equipment Operator
• Isreal Mondesir, Semi-Skilled Laborer
• Eduardo Claro, Heavy Equipment Operator
• Alfredo Orta, Maintenance Repairer
• Luis G. Rodriguez, Maintenance Repairer
• Emiliano Menendez, Semi-Skilled Laborer
• William D. White, Semi-Skilled Laborer 2025

Quarter Four Honorable Mentions:

Testing Large Meter Crew Team

• Luis Fernandez, Meter Repair Supervisor
• Antonio J. Marquina, W&S Senior Meter Technician
• John A. Orellana, W&S Senior Meter Technician
• Steven Marc Fuller, W&S Maintenance Repairer
• Markese Lee, W&S Semi-Skilled Laborer
• Eduardo Claro, W&S Heavy Equipment Technician

Maintenance Repair Crews-North Team

• Tomas R. Martin, Pipefitter Supervisor
• Emilito Rodriguez, W&S Pipefitter
• Ernest Del Valle, W&S Maintenance Repairer
• Hopeton R. Knight, W&S Maintenance Repairer

Retail Customer

Zoila I. Calderin, W&S Customer Service Representative 2

Recognizing excellence is a shared responsibility. Customers and employees are encouraged to nominate WASD team members who demonstrate exceptional customer service or identify opportunities to improve service delivery for both internal and external customers.

Nominate a WASD Employee